For businesses that depend upon 99.9% uptime of critical business and network applications, GIM provides peace of mind through our Application Management Services. These services are designed to relieve the pressure of your IT staff by outsourcing the critical, and often routine, 24x7 system maintenance and support requirements. GIM offers multiple levels of service to meet your specific needs and improve overall system stability and performance.

Level 1 - Monitoring and Notification:

GIM uses best-of-breed tools to monitor the performance of your network and hardware platforms, web servers, operating systems, databases and applications. When a problem is detected, GIM verifies it and then notifies you according to your preferred escalation procedures.

Level 2 - Proactive Maintenance:

GIM performs proactive maintenance of your systems to improve operating efficiency, reduce alerts and provide advanced notice of required upgrades and fixes. This level of service includes detailed troubleshooting in accordance with customized escalation procedures that GIM develops with you during our Customer Implementation Process.

Level 3 - Management:

GIM provides professional services to perform root cause analysis, investigate security threats, review and tune system configurations and install patches and software upgrades. This level of service significantly reduces the workload of your in-house network, systems, application and database administrators while ensuring that you have immediate, best-in-class functional expertise responding to critical monitoring and management issues.

Level 4 - Consulting:

GIM also offers customized consulting services on an hourly basis to help you design and configure solutions, resolve critical issues that require redesign, and provide implementation and standby emergency services as individual needs dictate.